Despatch time (subject to product availability):
- Same day (before 1pm)
- 1-2 working days (after 1pm)
Deliveries are either arranged with DPD Local on a Next Day service or Royal Mail 1st Class depending on the size of the order. If no one is available at the delivery address to sign for the goods, the delivery company will leave a calling card. Please follow the instructions on the calling card to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver and you do not contact them, the item will be returned to us and a £10 re-delivery charge will be incurred.
The Rest of the World
Delivery times and charges outside of the UK are dependent on each country. The delivery charge will be applied at the checkout and is calculated by the weight of your order. All deliveries will require a signature upon receipt.
Duties and Taxes
Orders shipped to destinations outside the UK may incur duties and taxes, which may be due at the time of delivery. For international orders tax/VAT is not calculated or charged during checkout and are collected by the courier on behalf of your local Customs (if you are sending a gift, the recipient may be responsible for these charges). You may want to consult your local Customs office for more details about duties and taxes.
We will endeavour to despatch goods as promptly as possible. If any item you have chosen is unavailable and not stated on the website, we aim to contact you via your e-mail address or via phone within 24 hours.
Please note that the couriers and delivery services we use tend to deliver during the working day so if you are not at home please supply us with a daytime address for deliveries.