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Free UK Shipping | Orders Over £250
Free UK Shipping | Orders Over £250

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FAQ

Take a look through our frequently asked questions for detailed information and tips to use your VULSINI Bag. If you can't find your answer here, then send us a message.

 

Q: Can I use my VULSINI Bag anywhere in the World?

A: Yes, the bag's use a power adaptor which lowers the voltage meaning it can be used anywhere with the correct power plug. Lowering the voltage also makes it much more energy efficient!

 

Q: Can I use the bags to heat both sticks and stones?

A: Yes, the bags use the same heating technology and so can heat bamboo sticks, basalt stones and Himalayan salt stones (as well as semi-precious stones such as jade). 

 

Q: What's the quickest way to heat my sticks/stones in the bag?

A: For the quickest heating times set the bag to max (80ºC) for at least 50 - 60 minutes, at which point the sticks/stones will start to feel hot all the way through. Once they got too hot to touch, you can then lower the temperature to a more comfortable working temperature (55-60ºC).

 

Q: Can I do anything else to speed up the heating?

A: You can roll/flip the sticks/stones halfway through the first 60 minutes. Also make sure each stick/stone is making contact with the base of the bag (except for the thinnest stones, eg. toe and face, which can be stacked).

 

Q: My controller's showing an odd number, it's set on Fahrenheit (ºF) how can I change it?

A: To switch your temperature controller's settings between Celsius (ºC) and Fahrenheit (ºF) press and hold both the minus (-) and plus (+) buttons together for 3 seconds. 

 

Q: How quickly will I receive my order?

A: We aim to despatch all orders for the UK Mainland that are received before 1pm on the same day, and depending on the size of the order it will either be sent with DPD Local Next Day or Royal Mail 1st Class. International delivery times will vary.